Unisys Recruitment 2024: Unisys Recruitment 2024 For Service Desk Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.
Job Title: Service Desk Associate
Location: Hyderabad
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Job Description:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Skills:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- Fresher
Minimum Education Required:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batches)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
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Qualification: B.E / B.Tech / Any Graduate – 2021/2022 Batch
Work Experience: Freshers
How to Apply for Unisys Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here