BlackRock Recruitment 2024: BlackRock Recruitment 2024 For Client Service Analyst. B.E / B.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company: BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people. Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take.
Job Title: Client Service Analyst
Location: Gurgaon
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Job Description:
- Providing support to our clients by troubleshooting, resolving software issues, and delivering solutions via a ticketing system
- Providing analysis of client’s needs and evaluating the feasibility of their requirements
- Owning the overall relationship with assigned customers which includes onboarding clients on the support model, increasing adoption by answering product questions, ensuring retention by resolving issues, managing client’s backlogs, and improving client satisfaction by monitoring and respecting clients SLAs
- Developing advanced skills and knowledge in business, functional, and technical areas
- Documenting and achieving work for future reference; maintaining a knowledge base
- Reconfiguring the system based on clients’ requests
- Liaising with the development team for client requests such as bespoke development or bug fixing
- Prioritizing daily tasks
- Working with key stakeholders across the organization to deliver effective customer support
Requirements:
- Graduated from the Faculty of Organizational Sciences/Economy/IT/Mathematics or relevant placement
- Full professional proficiency in written/spoken English
- Technically proficient, experience in diagnosing root causes, and ability of strong analytical, and problem-solving skills to problem solve
- Experience with any programming language and SQL
- Great communication and presentation skills, ability to adapt to all styles of people, constantly working on soft skills
- Independence in work and decision-making and teamwork
- Good time management and an ability to multi-task/balance parallel work streams
- Previous experience implementing financial software solutions is a plus
- Good to have skills: VB.net, VBA, JavaScript and .NET, C#
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Qualification: B.E / B.Tech
Work Experience: 0 – 1 Year
How to Apply for BlackRock Recruitment 2024?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here